soft skills-ai Articles

Sales team practicing virtual empathy training on a video call

Soft Skills& Ai

8-Week Virtual Empathy Training for Sales Reps: Boost Closes

Upscend Team March 1, 2026

Team reviewing trust building email sales tactics on laptop

Soft Skills& Ai

9 Habits for Trust Building Email Sales & Chat Teams

Upscend Team February 26, 2026

Team reviewing employee assessment tools and soft skills scores

Soft Skills& Ai

Choose Employee Assessment Tools for Chatbot Support

Upscend Team February 24, 2026

Sales rep reviewing digital trust signals sales checklist on laptop

Soft Skills& Ai

Digital Trust Signals Sales: Use Transparent Intent

Upscend Team February 23, 2026

Contact center dashboard showing AI vs human soft skills routing

Soft Skills& Ai

AI vs Human Soft Skills: When to Route to Live Agents

Upscend Team February 25, 2026

Team reviewing soft skills hiring 2026 roadmap on laptop

Soft Skills& Ai

How to Master Soft Skills Hiring 2026 with Chatbots

Upscend Team February 11, 2026

Train frontline teams collaborating with chatbots in virtual workshop

Soft Skills& Ai

How to Train Frontline Teams with Chatbots in 90 Days

Upscend Team February 11, 2026

Team training on customer-facing soft skills with chatbots

Soft Skills& Ai

How to Scale Customer-Facing Soft Skills with Chatbots

Upscend Team February 11, 2026

Team reviewing soft-skills coaching case study results dashboard

Soft Skills& Ai

Soft-skills coaching case study: NPS up 20 pts in 12 weeks

Upscend Team February 3, 2026

Remote team practicing digital sales soft skills during video coaching

Soft Skills& Ai

How to Build Digital Sales Soft Skills That Drive Trust

Upscend Team February 12, 2026

Customer support team reviewing conversational techniques for bot handoffs

Soft Skills& Ai

7 Conversational Techniques to Preserve Trust in Automation

Upscend Team February 9, 2026

SaaS team practicing active listening sales case study techniques

Soft Skills& Ai

Active Listening Sales Case Study: 30% Close Lift for SaaS

Upscend Team February 25, 2026

Team planning a blended support model implementation on whiteboard

Soft Skills& Ai

7-Step Blended Support Model Playbook for CS Teams

Upscend Team March 1, 2026

Sales team discussing sales soft skills trends 2026 roadmap

Soft Skills& Ai

Sales Soft Skills Trends 2026: Skills to Prioritize

Upscend Team February 8, 2026

Sales team reviewing conversational intelligence sales dashboard on laptop

Soft Skills& Ai

Conversational Intelligence Sales: From Calls to Coaching

Upscend Team February 24, 2026

Sales team debating scripting vs conversational selling strategies

Soft Skills& Ai

Scripting vs Conversational Selling: A Hybrid for Trust

Upscend Team February 8, 2026

Support platform comparison UI highlighting context retention and handoffs

Soft Skills& Ai

Support Platform Comparison: Preserving Human Skills

Upscend Team February 5, 2026